For decades, BayTech has provided government agencies with solutions to empower better-informed decision-making.
Our Heritage
Established in 2000, Bay Technologies is proud to be celebrating 25 years of supporting government agencies with innovative, reliable software solutions. Based in Brisbane, we have worked in partnership with councils, state and federal government, and government-affiliated agencies across Australia for over two decades.
Our commitment to delivering industry-leading, highly configurable software has helped agencies better manage the growing demands of correspondence, communication, governance, compliance, and regulatory investigations. With a collaborative approach and a deep understanding of the public sector, Bay Technologies continues to be a trusted partner in government transformation.
Our Commitment
At Bay Technologies, we believe that having seamless access to the right information at the right time is the key to our public service leaders being able to make informed decisions based on the latest, most accurate, and approved information within their agency. Through a consultative approach, willingness to listen and solution-focused vision, Bay focuses on the specific needs of our clients to explore all avenues to innovate and map the necessary steps to reach the required outcome.
Bay Technologies is proudly part of the Vela APX, an operating group of Vela Software Group, a subsidiary of Constellation Software Inc. (TSX: CSU), one of the world’s leading providers of vertical market software.
As a Vela APX business, we operate with the autonomy and agility of a dedicated local team, while benefiting from the strength, stability, and global expertise of a broad network of software companies.
This structure enables us to remain focused on the specific needs of our government clients, while continuously improving through shared best practices, innovation, and support from a worldwide community of industry specialists.
Our Global Network
Compliance Certifications
At Bay Technologies, we’re proud to hold certifications that reflect our strong commitment to quality, security, and excellence. Our operations meet the internationally recognised standards of ISO 9001, ISO 27001, and CSA STAR, ensuring robust processes and trusted information security across everything we do.
These certifications, combined with our ability to deliver Software as a Service (SaaS), Platform as a Service (PaaS), and end-to-end managed solutions, provide a strong foundation for the reliable and secure delivery of our market-leading government software solutions.
ISO 27001
Bay's commitment to Information Security is a strategic commitment made to our staff and our customers. Our aim is to continuously provide our employees, clients and any interested parties with a secure environment to work in.
ISO 9001
Bay has had ISO 9001 in place for over 20 years. We understand the importance of quality and ensure we do everything possible to deliver products free from defects, secure and we are constantly looking for ways to improve and incorporate into our tried and true processes.
CSA Star
CSA STAR is the industry's most powerful program for security assurance in the cloud. STAR encompasses key principles of transparency, rigorous auditing, and harmonization of standards. STAR certification provides multiple benefits, including indications of best practices and validation of security posture of cloud offerings.
Our Approach
Delivering digital solutions in government requires more than just software—it demands a deep understanding of policy, process, people, and public accountability. At Bay Technologies, we’ve developed a trusted approach that ensures our products do more than meet requirements—they enable better public service outcomes.
Our process is collaborative, consultative, and shaped by decades of experience working alongside government teams. Here’s how we do it:
Envision
Outcome-Focused Planning and Discovery
We begin by deeply engaging with our government partners to understand the operational context, policy drivers, and challenges they face. This is about aligning on a shared vision and setting a clear path forward.
Consulting and guidance workshops
Stakeholder and SME engagement
Project and plan development
Analysis of current workflows, bottlenecks, and pain points
Alignment with legislative, policy, and reporting requirement
Design
Fit for Purpose, Aligned with Government Realities
Once we understand the environment, we co-design a solution tailored to how public sector teams actually operate.
Business requirements specification
Consultative design sessions and configuration planning
Customisation and alignment with departmental structures and processes
Base system implementation
Workflow modelling and role-based access design
Security, compliance, and auditability considerations
Develop
Agile and Secure Product Engineering
We build our solutions using agile delivery methods while ensuring we meet government accountability standards.
Agile product engineering (sprint-based)
Application configurations and targeted customisations
Ongoing collaboration with government SMEs
Iterative user validation
Quality assurance and testing across security, usability, and performance
Implement
Seamless Rollout and Long-Term Value
We focus on user adoption, knowledge transfer, and embedding the solution into day-to-day operations.
Software packaging and controlled release
Implementation warranty and early life support
Handover to support with training and enablement
Change management and rollout coordination
Project closure and lessons learned
Why Our Approach Works
We understand government—its policy constraints, stakeholder dynamics, and accountability structures.
We build with real operational insight, not assumptions.
Our technology is modular and scalable, ensuring it grows with the needs of your department.
We prioritise user adoption and long-term value, not just technical delivery.
If you're looking for a partner who will not only deliver software—but help you modernise the way your organisation manages correspondence, collaboration, and decision-making—Bay Technologies is ready to work with you.
Our Technology Partners
