Complaints and Incident Tracking
Incident 4 is the only Cooperative product specifically dedicated to your Department's management of issues and incidents. Use it out of the box or as an enhanced platform for customising to your agency's requirements.
Incident 4 is the ideal platform for managing isses and incident related to:
- Occupational Health and Safety Incidents
- Non-compliance incidents
- Business impairment and improvement
- Any business issue that needs to be registered, evaluated and then allocated for managed remedial action throughout your organisation
The application of the Incident 4 system in your organisation dramatically reduces the risk and cost of critical issues within your organisation going un-noticed or un-actioned until it too late to avoid the downstream consequences.
Incident 4 builds on a heritage of Bay's Corporate Governance products with enhanced performance and scalability, and now incorporates Divisional response for more complex organisational structures. Expanded and personalised views further improve information visibility across the organisation. Incident 4 is only one product within Bay's family of item tracking and management products.
Incident 4 Overview
The Incident 4 product is an enterprise application and implements the most common business processes dealing with high level incident management within an organisation.
The sophisticated and flexible nature of the system means that it can be utlised for managing those critical elements of:
- Health and safety issues
- Ongoing compliance issues
- Rectification and/or remedial issues
- Audit issues
- Key organisational actions
Incident 4 provides the full end-to-end delivery of high-level organisational workflow and ensures that issues do not fall between the cracks.
Features
Incident 4's extensive functionality is aimed at simplicity, visibility, and providing a system that delivers full guidance and accountability across all users.
The following features support this:
- Allocations & notifications using e-mail.
- Document attachment and storage.
- Automatic reminders and escalation.
- Colour prioritisation of overdue items.
- Role based security.
- Integrated with Microsoft® infrastructure and Microsoft Office® applications
- Integrates with email and directory services.
- Highly configurable for templates, actions, drop down lists, messages.
- Extensive areas for commentary at all user levels.
Background
Bay Technologies is a product company specialising in Cooperative products that are highly modifiable and have addressed the item tracking and management needs of government organisations for around 10 years.