In the delivery of Projects Bay applies its proven project delivery methodology. This methodology, based on the PMBOK (Project Management Body of Knowledge), forms part of the ISO9001 accredited Quality Management System that Bay operates within. The Bay project methodology defines a clear definition of the project lifecycle phases and outcomes required from each.

The Bay Project Methodology defines a clear definition of the project lifecycle phases and outcomes required from each. At a high level Bay defines the project lifecycle phases as:

• Envision
• Design
• Development
• Implementation, Handover and Closure

There is specific focus on complete project life cycle management at lower activity levels; from analysis and planning through to post implementation reviews and project closure. Bay has placed special emphasis on risk and issue management and mitigation strategies, these have been incorporated in to the Bay project methodology.

The application of this methodology and all coordination of the project will be via Bay's Project Office. The project office retains primary responsibility for communication, coordination and delivery, on-time and on-budget.

The project team, led by a Bay Project Manager, will consist of a multi-disciplinary team responsible for inception through to hand-over to Bay's product support group.

During the envisaging phase the project management team will work closely with the customer to formalise the Project Management Plan by refining the areas of solution scoping, activity decomposition and risk. This will be through a number of workshops, meetings and other information gathering techniques to help Bay complete the picture of the customers' culture, values and drivers for this project. Bay sees this activity as key to the success of the project.

Moving through into the Design phase, a senior business analyst will be assigned for the duration, conducting necessary workshop engagements, resulting in the production of the detailed configuration and customisation specification. At the beginning of this phase, the base Bay product will be implemented. This is part of our agile processes and is used to educate the business representatives on the application. Our experiences have shown this helps facilitate and accelerate the refinement of the requirements and product specifications.

The design phase would document and agree all processes and interfaces to a complete state, although a phased delivery method is being used. A Bay User Acceptance Test (UAT) plan will be updated as a result of the finalisation of specification document.

The outcomes of the Design phase are passed to the Bay Engineering Team to execute the development phase. This phase covers the development of any product customisations and Bay's own quality certification testing. During this phase, rigorous project management ensures the solution is delivered on time, on budget. Bay's development approach would be focussed to support the phased delivery model described above. The key outcome of each development cycle would be to ensure each release supplies a production quality and operational system.

Bay's Implementation phase covers both the Product Release and Training components, handover to Bay Support as well as project closure. Change management resources are assigned to structure and deliver training supported by user and administration documentation. The Bay Release Management Team is responsible for product packaging, release and installation to the Customer. Handover to Bay support provides the closure to product support and results in an internal briefing to tier 1 and 2 support regarding any specific Customer changes.

Bay has applied this Project Management Methodology to deliver projects on time and on budget to many Government Departments at Federal, State and Local level throughout Australia. Please contact your Bay Account Manager for suitable reference sites that match your specific characteristics.

Bay Technologies has been developing software for 15 yrs in the areas of bespoke software development and large-scale infrastructure projects (SOE deployment, Architecture, Outsourced Operation). Between 1999 and 2001 Bay was a Microsoft gold partner and an award winner in the area of workflow. This was with our work with the Australian Taxation Office, the Commonwealth Department of Agriculture, Fisheries and the Commonwealth Department of Infrastructure.

In early 2002 we completed a project with the Queensland Department of Natural Resources and Mines (now Department of Environment and Resources Management) that eventually led to the creation of a Ministerial and Executive Correspondence product.

In early 2003 we also implemented a Case and Investigation Management and Tracking system, into the Compliance unit of the Queensland Department of Natural Resources and Water. Since this implementation this product has now been employed in a number of other Federal, State and Local government bodies in Australia.

Today we are among a handful of elite software product suppliers to the regulator market. This has led to such agencies as the Queensland Department of Primary Industries, Department of Emergency Services, Department of Housing, Department of Public Works and Brisbane City Council, to name a few, using Bay as their preferred supplier for regulatory and compliance systems.

Future

Bay Technologies' goal has always been to be the leading Compliance and Governance software provider for government agencies in Australia.