ministerial and executive correspondence management



MINCOR provides organisations with automated work delivery, escalation and management, enabling timely quality responses to correspondence. MINCOR is the only ministerial correspondence tracking solution continually built and enhanced in conjunction with government correspondence management professionals around Australia.



Ministerial and Executive Correspondence



A Commercial-off-the-Shelf (COTS) solution, MINCOR can be used “out of the box” or customised to provide an enhanced platform meeting any organisations’ requirements. This allows organisations to configure MINCOR to their exact requirements.


MINCOR builds on the heritage of Bay’s COTS products with enhanced performance and scalability, it manages all organisational correspondence. Personalised and expanded views further improve information visibility across the organisation.



Types of Correspondence MINCOR handles



Government agencies use MINCOR to track all manner of departmental correspondence, including:

  • Ministerial Correspondence
  • Executive Correspondence
  • General Correspondence
  • Secretarial Correspondence
  • Inward and Outward Bound Campaigns
  • Question Time Briefs
  • Possible Parliamentary Questions
  • Ministerial Submissions
  • Questions on Notice
  • Briefs for Meeting and Speaking Notes


MINCOR Overview



MINCOR is an enterprise correspondence tracking solution focusing on:

  • The automated delivery and escalation of work – proactive rather than reactive,
  • A demonstrable, repeatable, quality process,
  • Centralised, secure data and document storage,
  • A consistent yet flexible way of managing work load,
  • Comprehensive searching and record keeping,
  • Timely communication with clients, staff and other stakeholders.

The flexible and secure nature of MINCOR means it can be used to manage high level processes associated with:

  • Ministerial correspondence,
  • Cabinet and confidential documents,
  • Executive (DG, Secretary) correspondence,
  • Divisional executive (entirely within a business division) correspondence,
  • User customised correspondence (Complaints, FOI, budgeting, expense submissions).

MINCOR provides end-to-end management of all correspondence and ensures issues do not “slip between the cracks”.