IRRA

What is it?

With the volume of FOI requests continually increasing and scrutiny of process and response at an all time high, IRRA allows departments to be confident in managing requests made by the public under the Freedom of Information Act, a central aspect of any departments Information Governance strategy.

IRRA is built on our mature case management and tracking platform and inherits the wealth of features our technology provides. IRRA was specifically developed to deal with the extensive nature of RTI and FOI request tracking. Incorporating best practice case management process flows, IRRA helps government agencies manage FOI requests efficiently, reducing data duplication and ensuring responses are produced consistently, within the enforced timeframes.

IRRA's extensive functionality is aimed at simplicity, visibility, and providing a system that delivers full guidance and accountability across all users. Standard reports, together with a comprehensive ad-hoc report generator, allow you to "Manage Up" by monitoring individual and process performance against your SLAs and KPIs.

The use of IRRA for FOI Request Tracking ensures compliance with organisational policy, whilst allow departments to continual improve their processes for greater efficiencies.

Bay's IRRA can provide a number of benefits, including:

A repeatable, auditable, defensible RTI process

Single electronic case file repository allowing simple extraction of reporting data

Improved management ability to set, monitor and escalate external activities associated with a request.

Ability to measure performance against targets.

Improved responsiveness.

Secure access to the right information at the right time.

Streamlined workflow processing to optimise performance.

Reduced risk through tracking and monitoring responses.

Increased organisational productivity through better information and automation

Personal productivity gains through rapid adoption, system flexibility and ease of use.

Better accessibility through integration with core systems.

What Does It Do?

Allocations & notifications using e-mail.

Effort and risk assessment.

Customisable reporting with Management Report Builder.

Flexible and configurable scanning options to deal with a variety of scanners.

Secure data handling through the attachment and storage of documents, configured specifically for F.O.I.

Protection of sensitive information through a 3-tier security structure.

Automatic reminders and escalation.

Colour prioritisation of overdue requests.

Tracking of costs, fees and charges.

Role based security.

Integration with Microsoft® infrastructure and Microsoft Office® applications.

Integration with email and directory services.

Highly configurable templates that support the creation of notices and other documents.

Extensive areas for commentary at all user levels.

Integration to EDRMS (TRIM and e-DOCS currently supported)

Integration to the Ministerial Correspondence System (MINCOR) that is in widespread use across Local, State and Federal Government