Command and Control Systems

Bay Technologies develops COoperative products and systems that support enterprise Command and Control systems. These systems track and manage important business parameters.

Irrespective of which industry you are in, poor visibility, allocation, tracking and escalation of business items can result in potentially disastrous downstream effects.

m       Failure to respond to a piece of correspondence may cause political damage.

m       Failure to manage a contract may lead to unsuccessful business outcomes.

m       Failure to comply may have a severe financial impact.

m       Failure to address a breach or safety issue may even result in a loss of life!

Bay's systems ensure that critical business items do not "fall between the cracks".

Product Characteristics

Our Highly Modifiable Product (Bayo.Net™) allows us to rapidly deliver item tracking systems tailored to your specific needs.

You don't start from a clean sheet.

Using Bayo.Net™ (with pre-built sets of application and business patterns), we can rapidly build:

m       Generalised and specialised correspondence systems.

m       Case tracking systems.

m       Contracts management.

m       Grants management.

m       Compliance management systems.

m       Various other business process systems.

m       Registration and certification processes.

m       Complaints and general inquiry systems.

Not surprisingly these products and systems exhibit a common set of critical features including but not limited to:

m       A registration process for each item being tracked.

m       A delegation and allocation of responsibility throughout the organisation.

m       The setting of critical dates and times necessary for organisational response and escalation.

m       The attachment of electronic and scanned documents at appropriate times during the business process.

m       The association of Microsoft Word® Templates to ensure consistent application of quality, branding and response formats.

m       Integration with Microsoft® desktop products such as email, word-processing and spreadsheet software.

m       Extensive on-line views of all items and data being tracked. These views can be structured according to user security levels that may relate to organisational roles.

m       Escalation of items using business rules and timing trigger events. Escalation can provide reminder notifications to any number of organisational areas. Escalation can trigger item views to change colour associated with their urgency.

m       Advanced search facilities allow items to be recovered for further analysis and processing.

m       Extensive and flexible reporting facilities allow the upload of the data for further extensive analysis.

m       Comments and actions are tracked from commencement so that not only can an organisation know the sequence of events, it can also understand the reasons.

m       Full auditing of events, allocations, transitions and actions.

And that's our starting point !

These systems are business process systems and operate according to the business policy, rules, and procedures set down by the organisation.

If you want to stop issues "falling between the cracks" across your business unit or enterprise, Bay Technologies has a solution to meet your needs.