MINCOR provides organisations with automated work delivery, escalation and management, enabling timely quality responses to correspondence. MINCOR is the only ministerial correspondence tracking solution continually built and enhanced in conjunction with government correspondence management professionals around Australia. A Commercial-off-the-Shelf (COTS) solution, MINCOR can be used “out of the box” or customised to provide an enhanced platform meeting any organisations’ requirements. This allows organisations to configure MINCOR to those exact requirements.